Terms of Service

Your account

You need an account to place an order. Please give accurate details and keep your password private; you are responsible for activity in your account. Tell us right away at support@hillhill.com if you think someone else has used it. You must be 18 or older, or have a parent's or guardian's permission, to buy.

Products and prices

We try to show products, colors and prices accurately, but mistakes happen. Prices are in US dollars. If an item was priced wrongly or is unavailable, we may cancel the order and refund you in full. Photos of handmade, printed or engraved items are examples; the item you receive may differ slightly.

Orders and payment

Your order is accepted when we send the order confirmation. Payment is taken by Stripe when you check out. Sales tax is added where we are required to collect it and is shown before you pay.

Shipping

• We ship to addresses in the United States only.
• Shipping is free on orders of $50.00 or more (after any discount, before tax); otherwise it is a flat $8.95.
• Some items ship directly from the partners who make them, so one order may arrive in more than one package.
• Delivery times are estimates. Once your order ships, it is in the carrier's hands; we will help if a package is lost or delayed.

Returns and refunds

• You may return most items within 14 days of delivery if they are unused and in their original packaging. Email support@hillhill.com or use Support first so we can tell you where to send it.
• You pay the return shipping, unless we sent the wrong item or it arrived damaged or defective.
• Custom, personalized and engraved items (such as engraved trophies and awards) cannot be returned unless they arrive damaged, defective or not as ordered.
• If an item arrives damaged, defective or wrong, tell us within 7 days of delivery with a photo, and we will replace it or refund you, including shipping.
• Refunds go back to your original payment method once we receive and check the return. Your bank may take 5–10 business days to show it.
• Original shipping charges are not refunded for change-of-mind returns.

Text messages

If you opt in to texts, our SMS Terms also apply. Texts are never required to buy.

Using the site

Don't misuse the site: no attempts to break in, overload it, scrape it, or use it for anything unlawful. The site's content, logos and designs belong to Hill Hill, LLC or its partners and may not be copied without permission.

Disclaimers and limits

The site and products are provided as described, and any manufacturer warranties pass to you. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. Nothing here limits rights you have by law that cannot be limited.

Governing law

These terms are governed by the laws of the Commonwealth of Kentucky and applicable US federal law.

Changes

We may update these terms; the date at the top shows the latest version. The terms in place when you ordered apply to that order.

Contact

Hill Hill, LLC · support@hillhill.com · Support