FAQ
Quick answers about orders, shipping and returns.
Orders
Do I need an account to order?
Yes. An account lets you track your orders and keeps your shipping address handy for next time. It only takes a minute.
How can I pay?
Credit and debit cards, plus Apple Pay and Google Pay where your device supports them. Payments are handled securely by Stripe; we never see your full card number.
Do you charge sales tax?
Only where we're required to collect it. Any tax is shown at checkout before you pay.
Shipping
How much is shipping?
Free on orders of $50.00 or more. Otherwise a flat $8.95.
Where do you ship?
Anywhere in the United States. We don't ship internationally yet.
Where do orders ship from, and how long do they take?
All orders ship from the United States. Some items come straight from the partners who make them, so an order can arrive in more than one package. Made-to-order and engraved items take longer to prepare.
How do I track my order?
We email you a tracking link when your order ships (and text it too, if you've opted in). You can also see your orders in your account.
Returns
What's your return policy?
Most items can be returned within 14 days of delivery if they're unused and in their original packaging. Contact us first so we can tell you where to send it. Return shipping is paid by you unless we made a mistake. Full details are in our Terms of Service.
Can I return an engraved or custom item?
Custom, personalized and engraved items can't be returned unless they arrive damaged, defective or not as ordered.
My item arrived damaged or wrong. What now?
Sorry about that! Send us a photo within 7 days of delivery through Support and we'll replace it or refund you, shipping included.
Text messages
Will you text me?
Only if you opt in. You choose order and account texts, promotions, both or neither. Reply STOP any time to stop. See our SMS Terms.
Still need help?
Visit Support or email support@hillhill.com.

